The Friendly Faces Behind the Call Center Voices
The call center is a small, but important department at Behavioral Crossroads. They are often the first point of contact when someone reaches out for help. Their jobs consist of screening anyone coming in to see if they are appropriate, verifying insurance, scheduling clients and in the event that we do not have the services requested, providing alternative solutions within the community. They receive about 50 calls a day, ranging from clients, to hospitals and insurance companies. Debbie, the admissions supervisor spoke to me about why she wanted to work in the mental health field, citing a lack of information about the opportunity for someone struggling with mental health or addiction to get the help that they need. As well as, wanting to help get word out into the community about the services that we provide. The most rewarding part of her job? Helping people! Her advice to anyone out there who is thinking about calling is that if you have insurance, have that information ready so that they can gather what they need and refer you quickly. If you or a loved one is thinking about reaching out for help, give Debbie and the ladies of the call center a call, they would love to help!
